Emergency Situations We Handle
💧 Burst Geyser
Immediate action required! A burst geyser can cause extensive water damage to your ceiling, walls, and belongings.
What to do NOW:
- Turn off the water mains - Usually located outside your property near the water meter
- Turn off the geyser isolator - Find it at your electrical distribution board (DB board)
- Contain the water - Place buckets under leaks, move valuables away from water
- Call us immediately - We'll dispatch a technician as quickly as possible
Warning: Do not enter a ceiling that has significant water damage - it may collapse!
🚻 Flooding Washing Machine
A washing machine that won't stop filling or is leaking severely can flood your laundry room in minutes.
What to do NOW:
- Turn off the tap - Close the water valves behind the machine
- Unplug the machine - If safe to do so (don't step in water to reach outlet)
- Mop up water - Prevent it from spreading to other rooms
- Call us - We'll diagnose and fix the issue
❄ Refrigerator/Freezer Stopped Working
A failed fridge means food spoilage and potential health risks. Time is critical.
What to do NOW:
- Keep doors closed - A closed fridge stays cold for ~4 hours, freezer for ~48 hours
- Check the obvious - Is it plugged in? Is the breaker tripped?
- Move perishables - If you have a cooler box with ice, transfer critical items
- Call us - Same-day emergency fridge repairs available
🔥 Gas Leak Smell
DANGER - Do not ignore! If you smell gas from your stove or gas geyser:
What to do NOW:
- Do NOT switch anything on or off - Sparks can ignite gas
- Open windows and doors - Ventilate the area immediately
- Turn off gas at the meter - If you know where it is
- Leave the building - Call from outside
- Call the gas supplier first - Or emergency services if strong smell
Note: For gas emergencies, contact your gas supplier or emergency services first. We handle appliance repairs after the gas issue is resolved.
⚡ Electrical Short/Sparking Appliance
Sparking, burning smell, or tripped breakers from an appliance need immediate attention.
What to do NOW:
- Don't touch the appliance - If it's sparking or smoking
- Turn off at the DB board - Switch off that circuit
- Unplug if safe - Only if the outlet is easily accessible
- Call us - We'll inspect and repair or advise replacement
Need Emergency Help Right Now?
Our emergency technicians are standing by 24 hours a day, 7 days a week.
☎ WhatsApp UsWhatsApp: 087 806 6047
Emergency Service Areas
We provide 24/7 emergency appliance repair across Gauteng:
Johannesburg
- Sandton
- Randburg
- Fourways
- Midrand
East Rand
- Boksburg
- Benoni
- Edenvale
- Kempton Park
Pretoria
- Centurion
- Pretoria East
- Menlyn
- Montana
Other
- Roodepoort
- Alberton
- Germiston
- All Gauteng
Emergency Service Pricing
WhatsApp Emergency fees apply for after-hours service. We're transparent about costs:
WhatsApp Emergency Rates
- After-hours (6pm - 10pm): R550 call-out fee + repair costs
- Night (10pm - 6am): R750 call-out fee + repair costs
- Weekends & Holidays: R650 call-out fee + repair costs
Call-out fee is waived if you proceed with the repair. Parts and labour quoted before work begins.